Important Information on COVID-19

UPDATE March 20, 2020

For the health and safety of our customers, community and staff:

We are open but temporarily restricting access to our lobbies and the Smith's Location.

We will continue to offer all banking services through our drive-up facilities, our night drop, over the phone and using our online and mobile technologies.

We are available for questions by phone: 505-599-0100 or 800-325-9961, email customercare@cbnm.com or by clicking here to fill out our quick contact form.

To access your safe deposit box, make a wire transfer or contact customer service, call 505-599-0100.

To schedule a Mortgage Loan Appointment, cal 505-599-0137.

To schedule a meeting with Citizens Trust and Investments, call 505-599-0181.

To schedule a Consumer Loan Appointment, call 505-599-0135.

To open a new account, call 505-599-0100.

All Drive-up locations and hours available to serve you:

Animas Valley Branch:
4220 Hudson St.
Farmington, NM 87402
Monday – Saturday:  8:00 a.m. – 7:00 p.m.

San Juan Branch:
2911 E. 20th St.
Farmington, NM 87402
Monday – Saturday, 8:00 a.m. – 7:00 p.m.

Aztec Branch:
215 S. Main
Aztec, NM  87410
Monday – Friday, 8:00 a.m. – 6:00 p.m., Saturday, 9:00 a.m. – 12:00 p.m.

Bloomfield Branch:
320 W. Broadway
Bloomfield, NM  87413
Monday – Friday, 8:00 a.m. – 6:00 p.m., Saturday, 9:00 a.m. - 12:00 p.m.

Main Office:
500 W. Broadway
Farmington, NM  87401
Monday – Friday, 8:00 a.m. – 6:00 p.m.

Access your accounts 24/7 to transfer money, pay bills, deposit checks and more using our mobile app and online banking services: www.cbnm.com or call our InTouch Telephone Banking at 505-599-0182.

We encourage you to leverage our Online and Mobile Banking tools, which allow you to conduct most of your banking needs remotely, 24/7.  These tools will allow you to view your account detail, make payments,  make deposits, transfer money and more. If you need to be set up for online services, call us at 505-599-0100 and we will help you. After you sign up for Online Banking, you will be able to download our Mobile App from your phone’s app store.

Thank you for your relationship with Citizens Bank.  We’ve been committed to community banking in San Juan County since 1905.  Please rest assured that you are banking with a strong community bank, in addition to your money being protected by FDIC insurance.

Thank you for your patience and understanding. We will continue to provide regular updates and notifications through our website.

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UPDATE March 16, 2020

We at Citizens Bank appreciate the trust you have placed in us to handle your financial needs. With concerns mounting about the impact of the Coronavirus (COVID-19) outbreak we have activated our Pandemic Plan which is in accordance with our standard business continuity practices.

We are closely monitoring updates from the Centers of Disease Control and local health departments. If you have a fever, flu symptoms or have visited a Coronavirus hotspot in the past 14 days we ask you to access your accounts from home 24/7 using our online/mobile banking platforms. Our mobile banking app includes easy access to pay your bills, make P2P payments and deposit checks.

While all of our offices are currently available, we would encourage everyone to use our electronic banking platforms. We truly enjoy the personal interaction we have with our customers; however, at this time if we can limit the chances of spreading this virus, we should. If you need assistance with learning how to use any of our online banking services please contact our E-Branch department at 505-599-0100. If you would like to sign up for Online Banking, please "Click Here" to access the online application. Our online services can be set-up quickly should you not already have accessed those electronic services.

You can also access account balances, account history and transfer money between accounts through our Intouch Telephone Banking platform. To activate Intouch Telephone Banking call 505-599-0182 and follow the prompts. Please continue to be alert for phishing emails, phone calls and other fraud schemes involving wire transfer requests. As a reminder, we will never call you asking for your debit card number, PIN number or account number. If you receive these types of emails or calls, delete the email and discontinue the phone call. 

If you have questions or concerns please contact our Customer Call Center at 505-599-0100.

Thank you for your continued trust in Citizens Bank. We look forward to safely getting through this together and serving you for years to come.