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- Routing Number: 102202078
- Citizens Bank P2P
- Credit Cards
- Positive Pay
- Inter@act E-Statements/Notices
Fraudulent emails are being sent out, purported to be from Citizens Bank. Citizens Bank will never ask you for verification of personal or banking information via e-mail. If you believe that you have received a fraudulent e-mail, please do not click on the link, delete and contact us at 505-599-0100.
Send and receive money with Brella
Brella P2P (Send Money) is a simple and secure mobile payment solution that allows you to send money to friends and family who have a bank account and a valid email address.
Protect yourself from fraud with Brella - Added Security For Your Debit Card
Brella is a mobile app that helps you monitor your debit card.
When you set alerts with Brella, you can keep a close eye on your debit card activity. If you receive an alert about a purchase you didn’t make, you can take quick action to prevent fraud. Receive alerts for:
Download Brella from your app store today!
Minimum Operating System Requirements?
The Brella app is supported on all devices that support these operating systems.
The Brella app is optimized for smartphones but will also work on iPads and Android tablets.
Fingerprint login is supported on an Android device only if the device supports the standard Android fingerprint authentication API. Login with Face ID is supported on all Apple devices with Face ID, and login with Touch ID is supported on all Apple devices with Touch ID.
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For more information and Frequently Asked Questions, please see below:
P2P is a simple and secure mobile payment solution that allows you to send money to friends and family who have a bank account and a valid email address.
$2.00 per transaction
Yes, you must be a customer to use the send money option in the Brella App. However, the person receiving the funds DOES NOT need to be a customer of Citizens Bank.
You can send funds to friends and family in the United States who have an email account. For example, you can:
Yes, the recipient must have a valid email address.
The funds must be sent to a valid email address.
The Brella Mobile App is available as a free download for the following types of mobile devices:
Sending money is available only with the Brella Mobile App.
You must be enrolled through the Brella App. Once you have completed your Brella App enrollment and created your credentials you can use Brella P2P (Send Money).
It is very easy to send money to friends and family:
No. Funds can only be sent to financial institutions inside the United States.
Security is important! Neither the sender nor the receiver knows the other's bank account information. The funds are not sent via mail, and a card number is not exchanged.
For eligible, registered recipients, money will transfer to the recipient immediately.
Non-eligible recipients need to accept the funds via ACH by inputting their account number and routing number.
Funds availability is subject to the processing procedures of the recipient’s financial institution.
For additional information or assistance, please call (505) 599-0100.
If your mobile device is lost or stolen, please call 505-599-0100 or 1-800-325-9961, so we can deactivate your account.
Brella is powered by SHAZAM® and is activated through Citizens Bank.
We have several methods for you to contact us for general inquiries, account information, product information or if you just want to make comments on how we are doing.
Should you have any questions regarding Brella, you may reach the Citizen's Bank Customer Service Center at 505 599 0100 or 800 325 9961. Our phone hours are Monday through Thursday, 8am – 5pm and Friday 8am – 6pm. You may also visit any of our branch locations.
It’s our pleasure to serve you and offer you convenience in banking. We appreciate your business - Thank you!