Brella

P2P is a simple and secure mobile payment solution that allows you to send money to friends and family who have a bank account and a valid email address.

$2.00 per transaction

Yes, you must be a customer to use the send money option in the Brella App. However, the person receiving the funds DOES NOT need to be a customer of Citizens Bank.

You can send funds to friends and family in the United States who have an email account. For example, you can:

• Send money to friends to pay for lunch.
• Send money to your children in college.
• Pay your sitter.
• Pay for lawn care.
• Split a bill with a co-worker.

Yes, the recipient must have a valid email address.

The funds must be sent to a valid email address.

The Brella Mobile App is available as a free download for the following types of mobile devices:

• Brella for Apple® iOS®: available on the Apple App Store
• Brella for Android™: available on Google Play™

Sending money is available only with the Brella Mobile App.

• Android 6.0 and higher
• iOS 10.0 and higher

You must be enrolled through the Brella App. Once you have completed your Brella App enrollment and created your credentials you can use Brella P2P (Send Money).

• Download Brella, free from the Apple App Store or Google Play
• Select Register
• Enter your debit card number
• Review and accept product terms and conditions
• •Proceed with the Card Verification process (a phone call will be initiated so you can verify your debit card PIN number).
• Complete the User Profile information
• Activate the account via an email activation link

It is very easy to send money to friends and family:

• Tap Send Money on the Menu or Card Actions screen
• Select a card
• Add a new recipient or select an existing
• New recipients must be registered and validated before the money is sent
• Enter the dollar amount. You May include comments in the notes (optional)
• Both parties will receive an email confirmation of the P2P payment
• Tap Send on the Review & Send screen
• Brella verifies whether the email address is registered to an existing Brella account with a valid, active card.
• If the recipient is registered - Brella uses the existing Brella account and continues to the next step.
• If the recipient is not registered - An error prompt is displayed. When you tap OK, Brella sends a registration request to the recipient’s email address, inviting the recipient to register for Brella and enroll their card to receive money. During this time, money will not be sent.
• The invitation email gives the recipient a deadline of five days to register. On the fourth day, a reminder email is sent to the recipient.
• If the recipient registers, you will receive an email stating the payment can be initiated. Log in to the app and complete the steps to send the money.
• If the recipient doesn’t register, you will receive an email stating the recipient has not registered. The payment cannot be completed.

No. Funds can only be sent to financial institutions inside the United States.

Security is important!  Neither the sender nor the receiver knows the other's bank account information. The funds are not sent via mail, and a card number is not exchanged.

For eligible, registered recipients, money will transfer to the recipient immediately.
Non-eligible recipients need to accept the funds via ACH by inputting their account number and routing number.
Funds availability is subject to the processing procedures of the recipient’s financial institution.

For additional information or assistance, please call (505) 599-0100.

If your mobile device is lost or stolen, please call 505-599-0100 or 1-800-325-9961, so we can deactivate your account.