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• If you are looking for information, would like to apply for, or have questions about COVID-19 Small Business Guidance & Loan Resources, please click here to be directed to the U.S. Small Business Administration website.
• We are aware of a heightened increase in fraudulent activity.
We will never call, email or text you requesting your debit card number, pin, user id or other credentials. If you receive a message requesting this type of information, hang up or delete the communication. Call us at 505-599-0100 if you have questions.
• For the health and safety of our customers, community, and staff:
We are open but temporarily restricting access to our lobbies and Smith's Location. We will continue to offer all banking services through our drive-up facilities, our night drop, over the phone and using our online and mobile technologies.
Please click here for more information.
The Federal Financial Institutions Examination Council (FFIEC) recently issued new supervisory guidance for banks designed to help make online transactions more secure. The new guidance is in response to an ever more dangerous online threat environment. Scams and hacking techniques are more sophisticated, new threats are continually being developed, and organized crime groups both in the United States and internationally have become a major force in expanding online fraud and theft.
The new guidance means you may begin to see new security features on the websites you visit. Each of our online products has built-in security features which are continually enhanced in response to changing threats. Some of these enhancements are visible to you, the user, but others occur behind the scenes.
The new guidance also means you will see more information on how you, as a user of online services, can take action to keep your identity and your financial information and funds secure.
IMPORTANT INFORMATION FOR OUR ONLINE USERS
OUR LOG-IN CREDENTIALS
We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact our Call Center by phone at 505-599-0100 or email us at email@example.com to report the incident.
REPORTING SUSPICIOUS ACTIVITY
If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship with Citizens Bank, call 505-599-0100 and ask to speak to a Bank Representative or email us at firstname.lastname@example.org
PROTECT YOURSELF BY CONTROLLING ONLINE RISKS
Understand the risks of online transaction processing:
Our website includes security alerts and information about preventing and reporting identity theft. The security tips and links to websites noted below provide important information and news to help you understand online transaction risk and options to help you control these risks. It is important to be informed and proactive. When it comes to internet fraud, account takeover and identity theft, an ounce of prevention is definitely worth a pound of cure.
Password Security Tips
Computer / Network Security Tips
Stay Aware of Current Scams
The Internet Crime Complaint Center (IC3) website is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), and contains useful information.
What can you do to avoid becoming a victim of IDENTITY THEFT?
Protecting your identity:
If you have become a victim of Identity Theft, immediately take the following actions:
More information about Identity Theft and how to avoid it can be found at:
Federal Trade Commission: www.ftc.gov/idtheft (Opens in a new Window)
CONSUMER PROTECTION – REGULATION E
The "Electronic Fund Transfers" disclosure provided to you at the time of account opening provides detailed information. We will provide to you, upon request, a free printed copy of this disclosure.
The new FFIEC Guidance takes note that business transactions, because of their frequency and dollar value, are inherently more risky than consumer transactions. The Guidance also notes the steep rise of online account takeovers and unauthorized online fund transfers related to business accounts in the last five years.
Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as that of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls would help to reduce these types of crime.
The FFIEC Guidance suggests enhanced controls for businesses: