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• If you are looking for information, would like to apply for, or have questions about COVID-19 Small Business Guidance & Loan Resources, please click here to be directed to the U.S. Small Business Administration website.

• We are aware of a heightened increase in fraudulent activity.

We will never call, email or text you requesting your debit card number, pin, user id or other credentials. If you receive a message requesting this type of information, hang up or delete the communication. Call us at 505-599-0100 if you have questions.

• For the health and safety of our customers, community, and staff:

We are open but temporarily restricting access to our lobbies and Smith's Location. We will continue to offer all banking services through our drive-up facilities, our night drop, over the phone and using our online and mobile technologies.

Please click here for more information.

Contact Us

We have several methods for you to contact us for general inquiries, account information, product information or if you just want to make comments on how we are doing.

Visit Us:

Hours and Locations

By Phone:

You can reach Citizen's Bank Customer Service Center at 505 599 0100 or 800 325 9961. Our phone hours are Monday through Thursday, 8am – 5pm and Friday 8am – 6pm.

24-hour Automated Account Inquiry
Citizens In Touch Banking 505 599 0182

Write Us:

Citizens Bank
PO Box 4140
Farmington, NM 87499

Fax Us:

505 326 3171

Quick Contact Form:

Rather than communicating with us using traditional e-mail, we have provided this secure communication page. Please help us to assist you by providing as much information in your description as possible