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• Our lobbies at Citizens Bank are open with regular business hours!

Please help us keep our lobbies open and maintain everyone’s safety by following these guidelines: • Face masks are required to enter all Citizens Bank locations • Please remain 6 feet apart and practice safe social distancing • Maximum occupancy levels are determined by the State of New Mexico and are subject to change. Please bear with us as we navigate and comply • Non-Citizens Bank customers, please use our Drive-up facilities • Restrooms will not be available for Public use. At this time, our Smith’s Branch will remain closed.

• PPP Forgiveness applications and supporting documentation must be completed using our PPP Forgiveness portal. The portal will allow you to complete the application, sign electronically and upload the required supporting documentation. If you are ready to submit your PPP forgiveness, please request a link to the portal by emailing us at ppp@cbnm.com.

• We are aware of a heightened increase in fraudulent activity.

We will never call, email or text you requesting your debit card number, pin, user id or other credentials. If you receive a message requesting this type of information, hang up or delete the communication. Call us at 505-599-0100 if you have questions.

Contact Us

We have several methods for you to contact us for general inquiries, account information, product information or if you just want to make comments on how we are doing.

Visit Us:

Hours and Locations

By Phone:

You can reach Citizen's Bank Customer Service Center at 505 599 0100 or 800 325 9961. Our phone hours are Monday through Thursday, 8am – 5pm and Friday 8am – 6pm.

24-hour Automated Account Inquiry
Citizens In Touch Banking 505 599 0182

Write Us:

Citizens Bank
PO Box 4140
Farmington, NM 87499

Fax Us:

505 326 3171

Quick Contact Form:

Rather than communicating with us using traditional e-mail, we have provided this secure communication page. Please help us to assist you by providing as much information in your description as possible