Careers
Citizens Bank is an equal opportunity employer serving San Juan County since 1905. The Bank focuses on community involvement and developing long-term customer relationships by providing a high level of professional customer service. We highly encourage employees to grow within our company, training opportunities and education are available and we strive to provide a family friendly work environment. We have four branch locations in Farmington along with one each in Aztec and Bloomfield. We offer a benefits package including; medical, dental, vision, life insurance, Aflac, 401k & ESOP to all Full-Time employees along with paid time off (PTO). Citizens Bank is locally owned, with the largest shareholder being its employees.
UNIVERSAL SUPERVISOR
LOCATION: Citizens Bank – Main Office, Farmington
JOB SUMMARY: Assumes supervisory control over all Universal Bankers, including ensuring that established policies and procedures are followed, informing Universal Bankers of operating procedures and changes in those procedures. Work closely with other Universal Bankers and Assistant Branch Managers to maintain continuity in the teller and new accounts area. Plan work schedules. Duties include guide and advise bankers in the efficient handling of customer needs, as well as, employee evaluations and assisting customers and providing excellent customer service. Responsible for meeting customers’ and potential needs through effective cross-selling, in person and with the telephone. Able to counsel customers to help them make intelligent decisions as to which products and services best suit their banking needs. Ensuring the banks image in the community is maintained.
ESSENTIAL FUNCTIONS: This position assumes responsibility for the following duties:
• Supervise operations and administration of detail of the teller department at Main Office and at the branches, ensuring that they are running smoothly during business hours.
• Supervise routine personnel functions within the teller department, advising and helping with complex customer transactions.
• Assume all levels of Universal Banker duties when needed.
• Must understand the functionality and operation of the teller system and be able to communicate knowledge to all teller line personnel.
• Ensure that cash is balanced daily and outages are either found or cleared properly.
• Ensure compliance with federal regulations, such as BSA and Reg. CC.
• Responsible for verifying that Reg.CC holds are properly put on the system and documented correctly.
• Responsible for overseeing training and cross-training in the teller department to ensure adequate number of experienced personnel are available.
• Give direction and support to Branches and host monthly Head Teller Meetings.
• Oversee maintaining an adequate supply of vault currency and coin.
• Responsible for opening and closing Safe Deposit Boxes and posting payments.
• Responsible for maintaining Safe Deposit Box Inventory (i.e. replacing locks, keys, etc. as needed).
• Responsible for security procedures, including:
o Money Handling
o Vault Procedures
o Control to avoid excessive cash in teller drawers
o TCR Emergency Cash Dispense Procedures
o Robbery Procedures
o Security Procedures for opening and closing branch
• Ensure that all equipment is functioning properly, including:
o Drive Up Lanes
o Coin and Currency Counters
o Cashier’s Check Printer
o Teller Machines/Scanners
o TCR
• Ensure that the teller areas have adequate supplies.
• Responsible for Monthly Branch Certification.
• May be required to work a cash drawer on occasion.
• Fill, balance, and audit TCR machines.
• Complete End of Day and email reports to the required departments.
• Review and verify all wires over $5000.00, ensure that all procedures and policies are followed, all paperwork is completed and sent to Main Office for completion.
• Handle all incoming and outgoing collection items. Maintain the log of all items and record the final result of each collection.
• Responsible for purchasing and exchanging foreign currency for customers.
• Supervise and assist tellers with handling complex customer transactions.
• Review and sign cashier’s checks for Universal Bankers.
• Maintain logs for; instant issue debit & ATM cards, hold statements, and debit & ATM cards weekly audit.
• Prepare End of Month reports by; verifying TCR Emergency Cash Dispense, complete surprise audits, copy teller cash sheets on the last day of the month.
• Completes Branch end of day on Branch Capture machine.
• May be responsible for opening and closing the branch when necessary.
• View Senior CSR Reports, Daily, Weekly, Monthly, and Annually, to check and make sure accounts are correct.
• New Account Platform Administrator
• Review closed CDs/IRAs ensuring accuracy.
• Handle IRA related duties including RMD distributions, regular distributions, contributions, transfers, and rollovers.
• Open and process new accounts such as Checking, Savings, and Certificate of Deposits, IRAs, and Money Market Accounts.
• Maintain IRA back-office code set up.
• Respond to customer inquiries on account status, research, or problems and concerns.
• Cross-sell bank services such as Debit Cards, Online Banking and Bill pay, Direct Deposit and Automatic Payments, as well as Business accounts, and Loans.
• Support employees with answers regarding new accounts.
• Assist customers with debit cards, check orders, pin changes, online-banking and bill pay.
• Cross training other employees on Universal Banker duties.
• Train and assist less experienced Universal Bankers.
• Be capable of working at extended hour branches if needed.
• Provide supervisor overrides.
• Review year-end reports and work closely with year-end coordinator to ensure that all IRS forms are filed correctly.
• Promote Citizens Bank’s products and services, answer questions, and direct customers to other departments for specialized services.
• May be required to travel to different branch locations if necessary.
• Perform other duties as may be assigned or required.
QUALIFICATIONS & SKILLS:
• High school diploma or GED required.
• Minimum of one year management experience required.
• Three to four years banking experience, preferred.
• Ability to demonstrate leadership qualities.
• Detailed oriented. Able to multi-task in a professional manner.
• Strong knowledge of the policies and procedures.
• Ability to work with and verify large sums of money with accuracy.
• Good computer skills, knowledge of various word processing and spread sheet software.
• Excellent math skills.
• Ability to prioritize tasks.
• Must have a valid driver’s license and reliable transportation.
• Must be dependable.
• Able to lift up to 50 lbs.
• Knowledge of teller operations, bank products and services.
• Ability to work with minimal supervision while performing duties.
UNIVERSAL BANKER 3
LOCATION: Citizens Bank – Bloomfield Branch
JOB SUMMARY: May assume supervisory control over Universal Bankers when necessary/or when Branch Manager is out of the bank. Guiding and advising bankers in the efficient handling of customer needs, ensuring that all functions run smoothly and handling any problems as they arise. Perform vault duties as needed. Responsible for meeting customers’ and potential needs through effective cross-selling, in person and with the telephone. Able to counsel customers to help them make intelligent decisions as to which products and services best suit their banking needs. Ensuring the banks image in the community is maintained. May be required to work at multiple branch locations.
ESSENTIAL FUNCTIONS: This position assumes responsibility for the following duties:
• Maintain cash movement log.
• Fill, balance, and audit TCR machines.
• Complete End of Day and email reports to the required departments.
• Work a cash drawer and assume all Universal Banker duties when needed.
• Review and verify all wires over $5000.00, ensure that all procedures and policies are followed, all paperwork is completed and sent to Main Office for completion.
• Handle all incoming and outgoing collection items. Maintain the log of all items and record the final result of each collection.
• Responsible for purchasing and exchanging foreign currency for customers.
• Supervise and assist Universal Bankers with handling complex customer transactions.
• Review and sign cashier’s checks for tellers.
• Maintain logs for; instant issue debit & ATM cards, hold statements, and debit & ATM cards weekly audit.
• Assist with End of Month reports by; verifying TCR Emergency Cash Dispense, complete surprise audits, copy teller cash sheets on the last day of the month.
• Completes Branch end of day on Branch Capture machine.
• Open and close safe deposit boxes.
• Order checks, debit cards, and process pin change as needed.
• May be responsible for opening and closing the branch when necessary.
• Verifying large sums of coin and currency from Universal Bankers and branches.
• Monitoring and maintaining the appropriate level of cash in the vault and stock of rolled coin.
• Preparing and shipping excess currency to the Main Office (weekly).
• Buy and sell cash to Universal Bankers on a daily basis. Know and follow regulatory policies and procedures
• Balance daily
• Open and process new accounts such as Checking, Savings, and Certificate of Deposits, IRAs, and Money Market Accounts.
• Respond to customer inquiries on account status, research, or problems and concerns.
• Cross-sell bank services such as Debit Cards, Online Banking and Bill pay, Direct Deposit and Automatic Payments, as well as Business accounts, and Loans.
• Answer telephone and perform general clerical duties.
• Support employees with answers regarding new accounts.
• Assist customers with debit cards, online-banking and bill pay.
• Cross training other employees on new account duties.
• Train and assist less experienced Universal Bankers.
• Handle IRA related duties including distributions, transfers and rollovers.
• Be capable of working at extended hour branches if needed.
• Provide supervisor overrides when needed.
• Promote Citizens Bank’s products and services, answer questions, and direct customers to other departments for specialized services.
• May be required to travel to different branch locations if necessary.
• Perform other duties as may be assigned or required.
QUALIFICATIONS & SKILLS:
• High school diploma or GED required.
• Two to three years banking experience, preferred.
• Ability to demonstrate leadership qualities.
• Handling customer requests pleasantly and professionally.
• Detailed oriented. Able to multi-task in a professional manner.
• Prefer a strong knowledge of the policies and procedures.
• Ability to work with and verify large sums of money with accuracy.
• Good computer skills, knowledge of various word processing and spread sheet software.
• Must be able to work Saturdays.
• Excellent math skills.
• Ability to prioritize tasks.
• Must have a valid driver’s license and reliable transportation.
• Must be dependable.
• Able to lift up to 50 lbs.
Thank you,
Citizens Bank
Human Resources
500 W Broadway
Farmington NM 87401