AlertsFraud and Scam Alerts

PHONE PHISHING SCAM ALERT! We have been notified of a phone phishing scam: The caller is asking you to provide your Debit Card number. DO NOT provide any information. Citizens Bank would NOT contact you and ask for your card number........ If you provide this information by mistake please conatact our E-Branch Dept as soon as possible. 505-599-0100


EMAIL SCAM ALERT! "Phishing" is a technique used by scammers to access private information from customers. We have been notified of a phishing scam that urges customers to verify their account information.

The text of the email may read:

Your account is suspended due to Citizens Bank major Terms are being changed.

To re-activate your account you need to complete the Citizens Bank security page to verify the legitimate account holder:

Verify My Account Information

Your account will be automatically activated after security details confirmed.

We would consider terminating your access to your saved funds if you failed to verify the rightful holder of this account.

This is a scam! We at Citizens Bank Farmington do not ask to verify any information via email.

Please promptly delete the email.




EMAIL SCAM ALERT! There are emails being sent that appear to be from FDIC with the subject: "you need to check your Bank Deposit Insurance Coverage or FDIC has officially named your bank as a failed bank". The email indicates that you need to visit the official FDIC website and perform steps. DO NOT visit the site indicated. For your safety promptly delete these emails.


FBI WARNS OF 'MONELE' SCAMS (article by Robert McMillan, IDG News):
The job looks pretty good at first blush: "Become our partner and earn $2,000 or more!" All you have to do is send a resume with some personal information to a company in Russia. They, in turn, ask you to set up a checking account that soon starts filling with cash. You take the money to Western Union and wire it to your new employer, keeping 5 percent and 10 percent for yourself. Easy money, right?

Except that it's illegal money laundering, called "money muleing" by the security industry. The incoming checks are fakes, or else the cash is stolen from hacked online bank accounts.

The U.S. Federal Bureau of Investigation (FBI) warned Wednesday that its Internet Crime Complaint Center (IC3) has been receiving "numerous complaints" from people who have become unwitting victims to these work-from-home scams.

"Work-at-home schemes attract otherwise innocent individuals, causing them to become part of criminal schemes without realizing they are engaging in illegal behavior," the FBI said. The IC3 is run jointly by the FBI, the National White Collar Crime Center and the Bureau of Justice Assistance.

In other, similar scams, victims may be asked to reship products that have been purchased with stolen credit cards, or to act as "mystery shoppers," cashing bogus checks and wiring the funds offshore.

Once they've handed over their information to scammers, however, the mules often become victims of identity theft themselves, authorities warn.

With a worsening economic situation, scammers may be looking for new ways to take advantage of the growing ranks of the unemployed. McAfee has been tracking these scams for years, and has long seen the scammers reach victims with spam or with ads on job sites. Recently, however, there's been an uptick in money muleing pitches, which are sent out via spam or phoney job postings, said Dave Marcus, director of security research and communications with McAfee's Avert Labs.

"I think a lot of people are unwittingly coming across them though job searches through Google," he said. "We've seen a huge growth in this."

The prevalence of these fake job ads is up 345 percent over the past three years, according to the most recent data from the U.K.'s Association for Payment Clearing Services, which tracks this activity.

The Web sites recruiting the mules have also become slicker and more believable, Marcus said. "I think they've upped their professionalism," he said. "It's kind of analogous to the way spammers have upped their game professionally."

Although the Internet Crime Complaint Center, which acts as a clearinghouse for data on cybercrime, hasn't spotted a statistical uptick in Internet crime linked to the global recession, it's seen anecdotal evidence of this happening, said IC3 spokesman Craig Butterworth. "Whenever there is a downturn in the economy, it exposes certain vulnerabilities in our society."



If you have responded to an email, or given out personal information in response to an unsolicited request, or believe you are a victim of identity theft, please contact Citizens Bank immediately. Call our Customer Service Center at 505-599-0100 or 1-800-325-9961.


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