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There has been a rise in fraudulent emails being circulated and in some cases the email may appear to come from a government agency or from a financial institution. The e-mail will probably warn you of a serious problem that requires your immediate attention. You may be asked to provide your account number, your PIN (personal identification number) or your social security number. If you provide this information you may find yourself a victim of identity theft.
Citizens Bank will never request personal information from you via e-mail. You should never provide personal information in response to unsolicited request. If you believe the contact may be legitimate, contact the business by phone. Never provide your password over the phone or in response to an unsolicited Internet request. Review account statements regularly to ensure all charges are correct.
If you have responded to an email, or given out personal information in response to an unsolicited request, or believe you are a victim of identity theft, please contact Citizens Bank immediately. Call our Customer Service Center at 505-599-0100 or 1-800-325-9961.
For more information on “phishing” and identity theft, please click on the links below. We also have provided Citizens Bank Identity Theft Procedures, which you can download and print.
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