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We recognize, respect and protect the personal privacy rights of all our customers. We realize that our customers entrust us with personal information and it is our policy to maintain our customers’ information in a confidential manner. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers’ personal information, as well as personal information of all consumers who visit our bank and website.
We may collect nonpublic personal information about you from the following sources:
We may disclose the following kinds of nonpublic personal information about you:
We may disclose nonpublic personal information about you to the following types of “affiliates” (i.e., companies related to us by common control or ownership).
We may also disclose nonpublic personal information about you to nonaffiliated third parties (i.e., third parties that are not members of our corporate family) in the following instances: 1) to assist us in servicing your loan or account with us; 2) to government entities in response to subpoenas; and 3) to credit bureaus. We do not disclose any nonpublic personal information about you to any other third parties, except as permitted by law.
If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
We may disclose the following information to a service provider that performs marketing services on our behalf:
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
We do not share medical or health information among our family of companies except to process transactions or to provide services you have requested or initiated.
As it pertains specifically to the website, we collect, retain, and use information that you provide to us so that we may respond to inquiries by you, process information received as part of an online survey or promotional contest, process online applications, and/or complete transactions or perform services you have requested. We retain e-mail addresses from our customers when they are provided to us in any fashion (e.g., verbally, in writing, electronically). Such methods include, but are not limited to, when you submit an e-mail inquiry or provide an e-mail address through the Citizens Bank website.
The accounts and services you apply for or enroll in online may require you to provide personal information needed for the processing of those accounts and services. The information we accept through the online applications portion of the Citizens Bank website requires the use of industry standard Secure Socket Layer (SSL) enabled browsers.
Inquiries sent through the “Contact Us” or the “E-mail Us” buttons within the Citizens Bank website are secure. The secure e-mail portion of the Bank’s website provides a secure contact feature and enables you to send messages securely and confidentially through that portion of the website itself. However, if our response to your e-mail requires communication of confidential customer information, one of the Citizens Bank Customer Representatives will contact you by standard communication means, i.e. mail or telephone, because our response to you cannot be made through secure means. In addition, any communication by you through the website’s WEBMASTER link will also not be secure.
Citizens Bank’s Online Privacy Practices do not apply to websites operated by third parties that you may access through links from our website. If you would like information regarding the collection, retention, and use of information through these third party websites, you should visit the website in question or contact the operator of the site.
We respect the privacy rights of your children. We do not knowingly collect, maintain, or use personally identifiable information from children under age 13 from our websites. We are not responsible for the data collection and use practices of nonaffiliated third parties to whom our websites may link.
If you have any questions about how Citizens Bank protects confidential information, please call or write us at:
The Citizens Bank
500 West Broadway
P.O. Box 4140
Farmington , NM 87499-4140
Phone: (505) 599-0100 or 1-800-325-9961
Fax: (505) 326-3171
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